Refund & Cancellation Policy
Last updated: 2 October 2026
We want Premium to be worth it. If it isn't, here's how to cancel and when you can get your money back.
Cancelling
- You can cancel at any time from your Account page, or by emailing support@khevera.com from the address on your account.
- Cancelling stops future renewals. You keep Premium until the end of the period you've already paid for, then your account moves to the Free plan. Your history stays.
Refunds
- First payment: if you ask within 7 days of your first Premium payment, we'll give you a full refund, no questions asked.
- Renewals: we don't give partial refunds for later renewal periods, except where the law requires it, or where a technical fault on our side stopped you using Premium.
How refunds are paid
Refunds go back to the original payment method through Paystack. They usually arrive within 5–10 working days, depending on your bank.
How to ask
Email support@khevera.com with the email address on your account and the date of the payment. We reply within 2 working days.